Approved & Rejected Spend Authorization Approvals Are Stuck And Showing Status Of: Pending Approval

(Doc ID 2291143.1)

Last updated on AUGUST 21, 2017

Applies to:

Oracle Fusion Supplier Qualification - Version 11.1.11.1.0 and later
Oracle Fusion Supplier Model - Version 11.1.11.1.0 and later
Oracle Fusion Supplier Qualification Management Cloud Service - Version 11.1.11.1.0 and later
Oracle Fusion Supplier Model Cloud Service - Version 11.1.11.1.0 and later
Information in this document applies to any platform.

Symptoms

Approved & rejected Spend Authorization Approvals are stuck and showing status of: Pending Approval

There are Supplier Spend Authorization requests that are stuck in a Pending Approval status despite the Spend Authorization request having been approved or rejected.


EXPECTED BEHAVIOR
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Requests should not be showing Pending Approval

STEPS
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The issue can be reproduced at will with the following steps:
1. Submit Supplier Spend Authorization request for approval.
Issue: Supplier Spend Authorization Request was approved, but Spend Authorization Request is still showing as Pending Approval
2. Approval request will keep showing Pending Approval for ever.

Cause

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