User Does Not Exist in the Directory Error When Resetting User Password, Assigning User Role in OIM Console

(Doc ID 2296473.1)

Last updated on AUGUST 14, 2017

Applies to:

Oracle Fusion Financials Common Module Cloud Service - Version 11.1.11.1.0 and later
Oracle Fusion Application Toolkit - Version 11.1.11.1.0 and later
Information in this document applies to any platform.

Symptoms

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   When an user receive password expiration warning email, he tried to change his password through forgot password function, but he get an error saying password cannot be changed. Then a system administrator tries resetting his password and the administrator receive an error:

An error occurred while changing the user password. The password change operation failed. IAM-3010067:Password reset failed because the user with LDAP DN cn=First Last,cn=Users,dc=us,dc=oracle,dc=com doesnt exist in the directory.:cn=First Last,cn=Users,dc=us,dc=oracle,dc=com

 

Steps to reproduce:

1.  Login to OIM console, click Administration

2.  Search and open an user, click Reset Password

user will get an error

3.  Assign a role to the user

user will get similar error too

 

Cause

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