User Does Not Exist in the Directory Error When Resetting User Password, Assigning User Role in OIM Console
(Doc ID 2296473.1)
Last updated on AUGUST 14, 2017
Applies to:Oracle Fusion Financials Common Module Cloud Service - Version 188.8.131.52.0 and later
Oracle Fusion Application Toolkit - Version 184.108.40.206.0 and later
Information in this document applies to any platform.
When an user receive password expiration warning email, he tried to change his password through forgot password function, but he get an error saying password cannot be changed. Then a system administrator tries resetting his password and the administrator receive an error:
An error occurred while changing the user password. The password change operation failed. IAM-3010067:Password reset failed because the user with LDAP DN cn=First Last,cn=Users,dc=us,dc=oracle,dc=com doesnt exist in the directory.:cn=First Last,cn=Users,dc=us,dc=oracle,dc=com
Steps to reproduce:
1. Login to OIM console, click Administration
2. Search and open an user, click Reset Password
user will get an error
3. Assign a role to the user
user will get similar error too
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