Error In Escalation for Requisition Approvals (Doc ID 2297381.1)

Last updated on AUGUST 29, 2017

Applies to:

Oracle Fusion Self Service Procurement Cloud Service - Version 11.1.11.1.0 and later
Oracle Fusion Self Service Procurement - Version 11.1.11.1.0 and later
Information in this document applies to any platform.

Symptoms

The escalation policy has been set to 3 days with max escalation level as 1.
The approver 'A1' has the manager set as 'MGR1' who is the CEO,
Expect that the task should have escalated to MGR1,  instead it errors out.
 

Error
 

Error in escalating the task on expiration. The task has expired and the system could not compute the management chain
from user A1 upto levels 1 upto title CEO to identify the next user to escalate the task to.
Make sure that the escalation policy is specified correctly. Also verify that the users are seeded correctly to compute the management chain.



Steps To Reproduce
1. Submit Requisition for approval.
2. Requisition goes to Rejected status after escalating the task on expiration

 

Cause

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