PRC:SSP: Requisition Approvals Are Automatically Rejected When Routed To Specific Users/Cost Centers - An Error Is Retrieved: The Manager Of User <Username> Could Not Be Retrieved For The Task <Task Number> (Doc ID 2298334.1)

Last updated on SEPTEMBER 02, 2024

Applies to:

Symptoms

Manage Requisition Approvals

Requisitions entered by specific users and routed to specific manager/cost center manager are being automatically rejected.

A notification is sent to the requester with the following error:

Error:
System error in evaluating routing slip. A system error occurred in evaluating the routing slip.
The error is Error in getting manager of user. The manager of user <username> could not be
retrieved for the task <task number>. The task belongs to the workflow
default/PrcPorManageReqApprovalComposite!11.12.1.0.0/ReqApproval. Make sure that user
<username> is valid and that the manager for user <username> is defined in the user
directory. . The routing slip is associated with the task definition
default/PrcPorManageReqApprovalComposite!11.12.1.0.0/ReqApproval. Refer to the log file
that is configured for oracle.soa.services.workflow.task for more details on this error and contact
Oracle Support Services.

The same approval rule is working when the requisition approval  is routed to a different manager/cost center manager for approval.

Steps to Reproduce:
The issue can be reproduced at will with the following steps:

1. Set up Manage Requisition Approvals > Edit Rule (Serial rule) , Create an approval rule as follows:
Condition
Requisition Amount Less Than or Equal to 500

Actions
Action Type Approval Required
Route Using Job Level
Approval Chain of Cost Center Manager
Minimum Job Level "XX"
Top Worker in The Hierarchy = "USER"
Include = All Approvers

2. Sign on as Approver One and Create a requisition

3. Review Manage Requisition approvals:
shows the approvers:
Requester One
Approver One
Manager One
Manager Two

4. Approver One user approves the requisition

5. Review the Requisition/Approval notification Action Details and error message .

Changes

Cause

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