Fusion - Uploading RTF Template In BI Publisher Causes An Error: Upload Failed: An error occurred in ApplCore Virus Scanner

(Doc ID 2299126.1)

Last updated on DECEMBER 29, 2017

Applies to:

Oracle Fusion Purchasing Cloud Service - Version 11.1.11.1.0 and later
Oracle Fusion Application Toolkit Cloud Service - Version 11.1.11.1.0 and later
Oracle Fusion Application Toolkit - Version 11.1.11.1.0 and later
Information in this document applies to any platform.

Symptoms

While uploading RTF file in BI Publisher the following error occurs:

Upload Failed: An error occurred in ApplCore Virus Scanner.

The bipublisher.log shows the following error

Checked database to see what profile option FND_VIRUS_SCAN_CONFIG_VALUE1 to see what virusscan directory is set to (ie /podscratch/fa/virusscan)

1. col PROFILE_OPTION_ID format 9999999999999999999

2. select profile_option_id, profile_option_name from fusion.fnd_profile_options where profile_option_name = 'FND_VIRUS_SCAN_CONFIG_VALUE1';

3. select profile_option_id, profile_option_value from fusion.fnd_profile_option_values where profile_option_id=<value returned from step 2>;

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms