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"Create Quote" leads to blank IFRAME (Doc ID 2300124.1)

Last updated on JUNE 15, 2020

Applies to:

Oracle Fusion Sales - Version 11.12.1.0.0 and later
Oracle Fusion CX Sales Cloud Service - Version 11.12.1.0.0 and later
Oracle BigMachines CPQ Cloud Service - Version 2017 R1 and later
Information in this document applies to any platform.

Symptoms

On : 11.12.1.0.0 version, CX Integration

Error message when trying to create a quote from opportunity object

We have an issue when we click on the "Create quote" button under opportunity object from "Quotes and orders" tab.
A popup message raised.

ERROR
-----------------------
"Evaluation for ZCA_CREATE_TRANSACTION Failed for the below reason: Validation of Input Arguments failed"

NOTE
----------------------
After customer received bounce from quarterly maintenance, the error went away. Now clicking "Create Quote" will lead to a blank page.


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Log on to OSC > Opportunities
2. Edit Opportunity screen
3. Click Create Quote button.
4. Error is thrown.

Cause

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In this Document
Symptoms
Cause
Solution


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