It takes long time for the Approver to receive the Document Approval Notification (Doc ID 2301096.1)

Last updated on SEPTEMBER 06, 2017

Applies to:

Oracle Fusion Purchasing Cloud Service - Version 11.1.11.1.0 and later
Oracle Fusion Purchasing - Version 11.1.11.1.0 and later
Information in this document applies to any platform.

Symptoms

It takes almost 5 mins for the Approver to receive the Document Approval Notification in the worklist application. Clicking on Manage Approval takes forever and ends up with timeout error.

STEPS TO REPRODUCE
==================
1. Create Purchasing Document
2. Submit it for Approval.
3. The Notification does not show up under bell icon (though notification mode is set to all at soa server and email notification is enabled)
4. Approver goes to the worklist application and query the assigned notifications. It takes almost 5-7 mins for the notification to show up on the approvers tasklist.

Cause

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