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CDM - During Real Time De-duplication , Accounts Show Suppliers As Duplicates (Doc ID 2301125.1)

Last updated on NOVEMBER 21, 2019

Applies to:

Oracle Fusion Sales Cloud Service - Version and later
Oracle Fusion Sales - Version and later
Information in this document applies to any platform.


On : version, Data Quality, Customer Hub

RealTime Duplication Identification is not operating as expected.
Customer has an object called "Supplier".
This is an Organization with the party usage code set to "SUPPLIER"

Customer has set EDQ Mapping:
eid1 = "PartyUsageCode"

When the customer creates a matching record in Account, the Real-Time Duplication Identification fires, indicating a match.
Customer would expect that this would not be a match, since the account would have a different "PartyUsageCode" than the supplier,
However, a match is found.

The issue can be reproduced at will with the following steps:
Go to Account
Create an account that matches an existing supplier
EDQ finds supplier as a match.

The issue has the following business impact:
Due to this issue, users cannot prevent the user-base from potentially merging suppliers with accounts


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