Fusion Global HR: Workflow Error when Trying to Approve the Workflow via BPM Worklist or Email Notification

(Doc ID 2301657.1)

Last updated on APRIL 07, 2018

Applies to:

Oracle Fusion Global Human Resources - Version 11.1.11.1.0 and later
Information in this document applies to any platform.

Goal

The following error is received when attempting to approve the workflow via BPM worklist or even through email notification approval.

"Internal workflow error. An internal workflow error occurred. Refer to the log file that is configured for oracle.soa.services.workflow.* for more details on this error and contact Oracle Support Services."

The requestor for changes to workforce structure data is typically a power user (or centralized user) in Payroll, Finance, or HR.  The business does not decentralize the creation and maintenance of workforce structure data.

So, if the approval or notification is going to the requestor’s representative, then it is staying within the requestor’s department (HR to the HR representative, Finance to the Finance representative, etc.).

This limits our use of workflow greatly, and the requestor must forward the notification to the Department Manager (or Department Administrator) of the position being created.

Solution

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