Mass Plan Distribution When Open Document It Error With Failed To Load PDF Document

(Doc ID 2305178.1)

Last updated on SEPTEMBER 07, 2017

Applies to:

Oracle Fusion Incentive Compensation Cloud Service - Version 11.1.11.1.0 and later
Oracle Fusion Incentive Compensation - Version 11.1.11.1.0 and later
Information in this document applies to any platform.

Symptoms


When attempting to submit plan document approval, the following error occurs.

ERROR
Unable to reconnect due to unknown exception, this unable to perform SOAP request.

OR

Failed to load PDF document


STEPS
1. Submit plan document using Mass Approval process
    Navigator > Participant Assignments > Manage Plan Document Distribution Requests
2. View process and confirm job completed
3. Open plan document and get error or process just spins
    Navigator > Participant Snapshots > query up participant > Manage Compensation Plan > click on the Plan Document

Cause

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