Mass Plan Distribution When Open Document It Error With Failed To Load PDF Document

(Doc ID 2305178.1)

Last updated on SEPTEMBER 07, 2017

Applies to:

Oracle Fusion Incentive Compensation Cloud Service - Version and later
Oracle Fusion Incentive Compensation - Version and later
Information in this document applies to any platform.


When attempting to submit plan document approval, the following error occurs.

Unable to reconnect due to unknown exception, this unable to perform SOAP request.


Failed to load PDF document

1. Submit plan document using Mass Approval process
    Navigator > Participant Assignments > Manage Plan Document Distribution Requests
2. View process and confirm job completed
3. Open plan document and get error or process just spins
    Navigator > Participant Snapshots > query up participant > Manage Compensation Plan > click on the Plan Document


Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms