Account Relationship Not Visible On Competitor Record

(Doc ID 2310227.1)

Last updated on SEPTEMBER 28, 2017

Applies to:

Oracle Fusion Sales Cloud Service - Version 11.12.1.0.0 and later
Oracle Fusion Sales - Version 11.12.1.0.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.12.1.0.0 version, Accounts, Contacts, Households

ACTUAL BEHAVIOR
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Custom object acting as bridge between 2 accounts only shows relationships one way.

EXPECTED BEHAVIOR
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Custom object acting as bridge between 2 accounts should show the relationship on either account's page.

STEPS
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The issue can be reproduced at will with the following steps:
1. Customer has made a custom child object (Account_Account) on Accounts object in application composer.
2. Customer goes to an account (Account A)
3. Customer goes to the Account_Account sub tab.
4. Customer adds a new account (Account B)as "Customer"
5. Customer goes to the new account (Account B).
6. Customer goes to the Account_Account sub tab.
7. Customer expects to see "Account A" listed as a competitor, but does not.

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot user their custom relationship model.

Cause

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