User Accounts Keep Disappearing After Creating the Account Multiple Times

(Doc ID 2312244.1)

Last updated on DECEMBER 07, 2017

Applies to:

Oracle Fusion Global Human Resources Cloud Service - Version 11.12.1.0.0 and later
Oracle Fusion Application Toolkit - Version 11.12.1.0.0 and later
Oracle Fusion Financials Common Module Cloud Service - Version 11.12.1.0.0 to 11.12.1.0.0 [Release 1.0]
Information in this document applies to any platform.

Symptoms

When creating multiple users, customer find that the first user created is not longer visible or searchable on Security Console.

 

Steps to reproduce:

1. login to fusion application

2. Click Navigator -> Tools : Security Console -> Users -> Add User Account

3. Enter
Username = Test1.User
External Identifier = Test User

4. Click save and close

5. Click Add User Account again

6. Enter
Username = Test2.User
External Identifier = Test User

7. Click save and close

8. search for the new users

Customer can only find the user Test2.User

 

Cause

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