R12 Security: Unable to Reset Password Using the Forgot Password Link On Fusion Application Login Page

(Doc ID 2315988.1)

Last updated on OCTOBER 17, 2017

Applies to:

Oracle Fusion Sales Cloud Service - Version 11.12.1.0.0 to 11.12.1.0.0 [Release 1.0]
Oracle Fusion Financials Common Module Cloud Service - Version 11.12.1.0.0 to 11.12.1.0.0 [Release 1.0]
Oracle Fusion Global Human Resources Cloud Service - Version 11.12.1.0.0 to 11.12.1.0.0 [Release 1.0]
Oracle Fusion Application Toolkit - Version 11.12.1.0.0 to 11.12.1.0.0 [Release 1.0]
Information in this document applies to any platform.

Symptoms


While using the Forgot Password link (on the Fusion Applications Login page) to reset the password in Fusion Applications, the following error comes up on the screen.

 



Steps to Reproduce the Issue

The issue can be reproduced at will with the following steps:


1. Launch the Fusion Application login page.
2. Click the Forgot Password link to initiate the password reset.
3. The above mentioned error comes up.


Cause

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