Can No Longer Add User As Account Owner

(Doc ID 2320205.1)

Last updated on OCTOBER 30, 2017

Applies to:

Oracle Fusion Sales Cloud Service - Version 11.12.1.0.0 and later
Oracle Fusion Sales - Version 11.12.1.0.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.12.1.0.0 version, Accounts, Contacts, Households

ACTUAL BEHAVIOR
---------------
User "JohnSmith" cannot be marked as the owner of accounts anymore.

EXPECTED BEHAVIOR
-----------------------
Customer should be able to set an account's owner to "JohnSmith"

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Customer goes to an account
2. Customer goes to set the owner of the account.
3. Customer searches for "JohnSmith".
4. No results

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot set an account's owner to "JohnSmith", who is a sales manager.

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms