The Renewed Service Contract Is Not Priced Correctly

(Doc ID 2322129.1)

Last updated on OCTOBER 30, 2017

Applies to:

Oracle Fusion Enterprise Contracts - Version 11.12.1.0.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.12.1.0.0 version, Service Contract

ACTUAL BEHAVIOR
---------------
The renewed service contract is not priced

After the service contract is renewed automatically, the new service contract is not priced correctly. THe proce shows 0.00 in both contract total and line.



EXPECTED BEHAVIOR
-----------------------
The price should have been 3 like the old contract

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Contract expires
2. Contract is renewed automatically
3. Price is not correct

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, the pricing is not correct for renewed contracts.

Cause

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