Passwords Cannot Be Reset Through The Login Page

(Doc ID 2328353.1)

Last updated on NOVEMBER 16, 2017

Applies to:

Oracle Fusion Application Toolkit - Version 11.12.1.0.0 and later
Oracle Fusion Global Human Resources Cloud Service - Version 11.12.1.0.0 and later
Information in this document applies to any platform.

Symptoms

  Some users cannot reset their passwords through the forgot password link in the login page. they will get following error when trying to login with the new password:

The user name or email you have entered does not match a user



Steps to reproduce:

1. Access fusion application
2. At login page, click Forgot Password link
3. check Forgot password, enter username, click submit
user will get an error


Changes

 

Cause

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