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Fusion OTBI: Receive Error When Access the BI Catalog: Unable to reconnect (after 3 tries) to BI Presentation Server using the connection Id=BIPresentationServer - [nQSError: 43126] Authentication failed: invalid user/password (Doc ID 2335793.1)

Last updated on DECEMBER 06, 2017

Applies to:

Oracle Fusion Financials Common Module - Version 11.12.1.0.0 and later
Oracle Fusion Application Toolkit - Version 11.12.1.0.0 and later
Oracle Fusion Application Toolkit Cloud Service - Version 11.12.1.0.0 and later
Information in this document applies to any platform.

Symptoms

Customer is unable to navigate to Shared Folder and receive below error message

ERROR
-----------------------
"Unable to reconnect (after 3 tries) to BI Presentation Server using the connection Id =BIPresentationServer. Please ensure that it is running.
Error
Unable to reconnect (after 3 tries) to BI Presentation Server using the connection Id =BIPresentationServer. Please ensure that it is running."

Changes

 The password for that particular user has been changed recently.

Cause

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