Planning Cycle Task Assignment Notification Opening A Read-only Page Instead Of The Required Task

(Doc ID 2352783.1)

Last updated on JANUARY 24, 2018

Applies to:

Oracle Sales and Operations Planning Cloud Service - Version 11.13.17.09.0 and later
Information in this document applies to any platform.

Symptoms

Using Oracle Sales and Operations Planning Cloud Service / Notifications
On 11.13.17.09.0

Sales and Operation Planner has assigned few tasks to planning cycle to one of the participants. The participant receives the notification.

ACTUAL BEHAVIOR
-----------------------------------
On clicking on the notification,
the application is taking to a separate web page with non-editable view only information.

EXPECTED BEHAVIOR
-----------------------------------
Expect the link in an email notification for a Product Review task to navigate
directly to Product Review task.

-- Steps To Reproduce:

Customer states the issue can be reproduced at will at customer site with the following steps:
1. A Sales and Operation Planner assigns a planning cycle task to the user
Planner1 with Sales and Operations Planner role.
2. The user Planner1 receives a notification of the task assignment.
3. Observe that the email for the S&OP task assignment notification does not
contain a direct link to the Planning Cycle task.

Cause

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