Benefits Billing Error While Generating Charges

(Doc ID 2352865.1)

Last updated on MAY 02, 2018

Applies to:

Oracle Fusion Benefits - Version 11.12.1.0.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.12.1.0.0 version, Manage Benefits

When attempting to carry out a Benefits billing transaction,
the following error occurs.

ERROR
-----------------------
The benefit billing charges for person Benefits Employee2 could not be created as there are no valid enrollments or chargeable values, or the bill was stopped.(BEn-991185).

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Go to Benefits Administration
2. From the task pane choose Enrollment
3. Search for Associate
4. Choose Manage Benefit Coverage Charges from task pane


Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms