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When Clicking On Set Up And Maintenance Getting Error - 401--Unauthorized (Doc ID 2354675.1)

Last updated on JANUARY 14, 2019

Applies to:

Oracle Demand Management Cloud Service - Version 11.13.17.09.0 and later
Information in this document applies to any platform.

Symptoms

When clicking on "Set Up And Maintenance" users get the following error:

Error 401--Unauthorized
From RFC 2068 Hypertext Transfer Protocol -- HTTP/1.1:
10.4.2 401 Unauthorized


The request requires user authentication. The response MUST include a WWW-Authenticate header field (section 14.46) containing a challenge applicable to the requested resource. The client MAY repeat the request with a suitable Authorization header field (section 14.8). If the request already included Authorization credentials, then the 401 response indicates that authorization has been refused for those credentials. If the 401 response contains the same challenge as the prior response, and the user agent has already attempted authentication at least once, then the user SHOULD be presented the entity that was given in the response, since that entity MAY include relevant diagnostic information. HTTP access authentication is explained in section 11.

Cause

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In this Document
Symptoms
Cause
Solution


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