Print Work Order Details Report is Not Printing Attachments

(Doc ID 2396767.1)

Last updated on MAY 28, 2018

Applies to:

Oracle Maintenance Cloud Service - Version 11.13.17.11.0 and later
Information in this document applies to any platform.

Symptoms

ACTUAL BEHAVIOR
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When using the "Print Maintenance Work Order Details" task and selecting "Include Attachments" -> the attachments are not printing in the report

EXPECTED BEHAVIOR
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Attachments would print in the report

STEPS
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The issue can be reproduced with the following steps:
1. Navigate to Maintenance Management
2. Open right task pane and select "Print Work Order Details"
3. In Parameters tab, provide desired Work Order details and select box for "Include Attachments"
4. Select Output tab and provide desired output details
5. Submit the report
6. When completed, review the report and find no Attachment details

Changes

 

Cause

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