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How To Add an Extension to a Custom Phone Field? (Doc ID 2397834.1)

Last updated on MAY 11, 2018

Applies to:

Oracle Fusion Sales - Version 11.1.9.2.0 and later
Information in this document applies to any platform.

Goal

We created a new custom phone line type called "BUSINESS". I want to add extension tab for that custom field. But I can't able to add extension filed for that custom phone type.

EXPECTED BEHAVIOR
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There should be an extension for the new custom phone type "BUSINESS"

STEPS
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The issue can be reproduced at will with the following steps:
1. Setup and maintenance > Manage Standard Lookups
2. ORA_HZ_PHONE_TYPE > Created new custom field called “BUSINESS”
3. Then go to UI > Contacts > Edit Contact
4. In manage phones, when I selected dropdown to pick phone type, it will show all phone types and I can select the custom one we created in step 2 (BUSINESS).
5. But there is then no phone extension field.

How to add an extension to the new custom phone type "BUSINESS"

Solution

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In this Document
Goal
Solution
References


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