My Oracle Support Banner

Performance Issue - Slow Response Time (more Than 30s) For Add To Document Builder And Reassign on Internet Explorer (IE) (Doc ID 2425642.1)

Last updated on SEPTEMBER 24, 2018

Applies to:

Oracle Fusion Purchasing Cloud Service - Version 11.13.18.02.0 and later
Oracle Fusion Purchasing - Version 11.13.18.02.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.13.18.02.0 version, Performance

ACTUAL BEHAVIOR
---------------
Slow Response Time (more than 30s) for Add to Document Builder and Reassign

Users tried to convert PR to PO by using Process Requisition function in Purchase Order App, however, when they tried to select the requisition record and click on either "Add to Document Builder" or "Reassign" button, the response time was very slow and it took more than 30 seconds to load the pop up window. The browser currently using by users is IE 11.0.9600.18893.CO.

EXPECTED BEHAVIOR
-----------------------
When User clicks on either "Add to Document Builder" or "Reassign" button, the response time should be less than 10 seconds approx.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Navigate to Process Requisition Page
2. click on either "Add to Document Builder" or "Reassign" button
3. Delay can be noticed in the pop which appears.



Changes

 

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.