My Oracle Support Banner

Unable To Update Key Customer List Loaded Through ScpKeyCustomerOptionsImportTemplate.xlsm (Doc ID 2462785.1)

Last updated on NOVEMBER 04, 2019

Applies to:

Oracle Demand Management Cloud Service - Version 11.13.18.05.0 and later
Information in this document applies to any platform.

Symptoms

ACTUAL BEHAVIOR

After successful upload of updated list of Key Customers and plan run, data for the key customers is not shown on demand plan output.


STEPS

The issue can be reproduced with the following steps:
1. Upload data for Key Customers using ScpKeyCustomerOptionsImportTemplate.xlsm
2. Run demand plan by enabling "Aggregate non-key customer data to an All Other level member" option
3. Check demand output

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Symptoms
Cause
Solution
References


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.