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Unable to Create Install Base Asset from UI (or) View Existing Install Base Asset from UI (Doc ID 2486542.1)

Last updated on APRIL 02, 2019

Applies to:

Oracle Maintenance Cloud Service - Version 11.13.18.05.0 and later
Information in this document applies to any platform.

Symptoms

Unable to create Install Base asset from UI (or) view existing Install base asset from UI

The following error is received:

ERROR:
An application error occurred. See the incident log for more information.
An application error has occurred. Your help desk can use the following information to obtain a more detailed description of this incident: xxx, Server Domain: FADomain, Server Instance: UIServer_1, Application Name: ORA_FSCM_UIAPP.

STEPS TO REPRODUCE:
The issue can be reproduced at will with the following steps:
1. Navigate to Contract Management > Contracts > Task list: Manage Assets
2. Search for Install Base asset and try to open.
3. Error is received.


Cause

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In this Document
Symptoms
Cause
Solution
References


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