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19A Upgrade- Same Life Event Processes Successfully For One User While Errors Out For Other User (Doc ID 2516922.1)

Last updated on OCTOBER 14, 2020

Applies to:

Oracle Fusion Benefits - Version 11.12.1.0.0 and later
Oracle Fusion Benefits Cloud Service - Version 11.13.19.01.0 and later
Information in this document applies to any platform.

Symptoms

 On : 11.13.19.01.0 version, Set Up Benefits

When attempting to process Life event, the following error occurs.

ERROR
-----------------------

This enrollment does not comply with plan rules Employee should have Spouse to elect this benefit. BEN-990461Contact the Admin if you are unable to make the change needed to resolve the error.


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
Login with user -> Benefits -> Enrollments -> Search Person -> Process Life Event -> Evaluate Life Event

 

Cause

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In this Document
Symptoms
Cause
Solution
 Goal

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