19A Upgrade- Same Life Event Processes Successfully For One User While Errors Out For Other User
(Doc ID 2516922.1)
Last updated on JULY 04, 2023
Applies to:
Oracle Fusion Benefits - Version 11.12.1.0.0 and laterOracle Fusion Benefits Cloud Service - Version 11.13.19.01.0 and later
Information in this document applies to any platform.
Symptoms
On : 11.13.19.01.0 version, Set Up Benefits
When attempting to process Life event, the following error occurs.
ERROR
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This enrollment does not comply with plan rules Employee should have Spouse to elect this benefit. BEN-990461Contact the Admin if you are unable to make the change needed to resolve the error.
STEPS
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The issue can be reproduced at will with the following steps:
Login with user -> Benefits -> Enrollments -> Search Person -> Process Life Event -> Evaluate Life Event
Cause
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In this Document
| Symptoms |
| Cause |
| Solution |
| Goal |