My Oracle Support Banner

19A Upgrade- Same Life Event Processes Successfully For One User While Errors Out For Other User (Doc ID 2516922.1)

Last updated on JULY 04, 2023

Applies to:

Oracle Fusion Benefits - Version and later
Oracle Fusion Benefits Cloud Service - Version and later
Information in this document applies to any platform.


 On : version, Set Up Benefits

When attempting to process Life event, the following error occurs.


This enrollment does not comply with plan rules Employee should have Spouse to elect this benefit. BEN-990461Contact the Admin if you are unable to make the change needed to resolve the error.

The issue can be reproduced at will with the following steps:
Login with user -> Benefits -> Enrollments -> Search Person -> Process Life Event -> Evaluate Life Event



To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!

In this Document

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.