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FA:SCM:MNT: Additional Information DFF isn't showing on Manage Assets (Doc ID 2529245.1)

Last updated on SEPTEMBER 21, 2020

Applies to:

Oracle Maintenance Cloud Service - Version 11.13.18.05.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.13.19.01.0 version, Maintenance Asset

ACTUAL BEHAVIOR
---------------
Additional Information DFF isn't showing on Manage Assets in spite of 'Display Additional Asset Information' is enabled in the opt-in Maintenance Management.

EXPECTED BEHAVIOR
-----------------------
Additional Information DFF should show on Manage Assets in spite of 'Display Additional Asset Information' is enable in the opt-in Maintenance Management

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1.Opt in Display Additional Asset Information' under Maintenance Management.
2. Manage Assets->additional information wasn't shown
3.Manage Maintenance Descriptive Flexfields
4. Search with null field and No results found


BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, user couldn't find additional information on Manage Assets

Cause

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In this Document
Symptoms
Cause
Solution


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