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Total Price Of The Service Contract Is Not Showing Up (Doc ID 2549154.1)

Last updated on NOVEMBER 06, 2019

Applies to:

Oracle Fusion Enterprise Contracts - Version 11.13.19.01.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.13.19.01.0 version, Service Contract

ACTUAL BEHAVIOR
---------------
Total Price of the Service Contract is not showing up

We have promoted all the algorithms and done everything still the total price isn't showing up in Service Contract Lines or header screen.

If navigate to pricing section under Lines only then we can see the price

 

EXPECTED BEHAVIOR
-----------------------
The total price should be shown for recurring prices as well

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Create Contract
2. Add line
3. See that total line and total price on header is 0
BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot see total price ad header and line level

Cause

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In this Document
Symptoms
Cause
Solution


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