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PRC: Manage Approvals: Same Approval Rule Is Triggered For Purchase Order And Change Order, But Different Approver/User Is Retrieved. (Doc ID 2579917.1)

Last updated on OCTOBER 25, 2019

Applies to:

Oracle Fusion Purchasing Cloud Service - Version 11.13.19.01.0 and later
Oracle Fusion Purchasing - Version 11.13.19.01.0 and later
Information in this document applies to any platform.

Symptoms

Approvals and Notification

ACTUAL BEHAVIOR
---------------
Manage Purchasing Document Approvals

Specific User is not retrieved in approval list for a change order.

Purchase Orders and Change Orders trigger the same approval rule, RuleA.

For purchase order UserA is retrieved

For change order UserA is not retrieved.

EXPECTED BEHAVIOR
-----------------------
UserA to be retrieved in approval list for change orders.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Set up Manage Purchasing Document Approvals
Create a an approval rule, for example, RuleA that is based on an attribute that is present in both type of documents and route it to UserA.
3. Create a purchase order, save and submit for approval

RuleA is triggered, UserA is retrieved.
4. Approve the purchase order
5. Create a Change Order,save and submit for approval
6. Go to Manage Approvals and review approval list
RuleA is triggered, but a different user, UserB is retrieved


Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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