My Oracle Support Banner

PRC: Manage Approvals: Same Approval Rule Is Triggered For Purchase Order And Change Order, But Different Approver/User Is Retrieved. (Doc ID 2579917.1)

Last updated on OCTOBER 25, 2019

Applies to:

Oracle Fusion Purchasing Cloud Service - Version and later
Oracle Fusion Purchasing - Version and later
Information in this document applies to any platform.


Approvals and Notification

Manage Purchasing Document Approvals

Specific User is not retrieved in approval list for a change order.

Purchase Orders and Change Orders trigger the same approval rule, RuleA.

For purchase order UserA is retrieved

For change order UserA is not retrieved.

UserA to be retrieved in approval list for change orders.

The issue can be reproduced at will with the following steps:
1. Set up Manage Purchasing Document Approvals
Create a an approval rule, for example, RuleA that is based on an attribute that is present in both type of documents and route it to UserA.
3. Create a purchase order, save and submit for approval

RuleA is triggered, UserA is retrieved.
4. Approve the purchase order
5. Create a Change Order,save and submit for approval
6. Go to Manage Approvals and review approval list
RuleA is triggered, but a different user, UserB is retrieved




To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!

In this Document

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.