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Suppliers Response Messages Are Not Being Sent Back To Buyer In RFQ (Doc ID 2586233.1)

Last updated on APRIL 14, 2021

Applies to:

Oracle Fusion Purchasing Cloud Service - Version 11.13.19.01.0 and later
Oracle Fusion Sourcing - Version 11.13.19.01.0 and later
Oracle Fusion Sourcing Cloud Service - Version 11.13.19.01.0 and later
Oracle Fusion Supplier Portal Cloud Service - Version 11.13.19.01.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.13.19.01.0 version, Manage Purchase Document

ACTUAL BEHAVIOR
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A supplier responds to the message from a buyer and the buyer does not get the messages back. Additionally the response disappears from the suppliers message history and the replies cannot be found.

EXPECTED BEHAVIOR
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Response to buyer messages from the supplier should be delivered and viewable by the buyer.

STEPS
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The issue can be reproduced at will with the following steps:
1. Buyer sends message to supplier
2. Supplier then responds to message but buyer does not receive the response
3. Additionally supplier cannot see the response that they sent previously

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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