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PRC:PO: Is It Possible to Proceed With the Normal Workflow When an Approver Uses the "Request Information" Action? (Doc ID 2593801.1)

Last updated on OCTOBER 22, 2019

Applies to:

Oracle Fusion Purchasing Cloud Service - Version 11.13.19.01.0 and later
Oracle Fusion Purchasing - Version 11.13.19.01.0 and later
Information in this document applies to any platform.

Goal

Is it possible to proceed with the normal workflow when an approver uses the "Request Information" action?

Current Functionality:
Purchase Order is raised and the approval flow shows that it needs to be approved by User 1 and then by User 2.
If User 1 needs more information from the Buyer, they would then press "Request Information", provide their comments as to what they are requesting from the buyer and then submit their request for information
The Approval is then stopped and the PO is sent back to the Buyer form the infomration. Once the buyer provides the desired information they submit the PO back and it will be routed back to User 1 and proceed through the remaining approvers.

Desired Functionality:
Purchase Order is raised and the approval flow shows that it needs to be approved by User 1 and then by User 2.
If User 1 needs more information from the Buyer, they would then press "Request Information", provide their comments as to what they are requesting from the buyer and then submit their request for information but then the PO would move to User 2 for Approval

Solution

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In this Document
Goal
Solution


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