Getting "Error in workflow service Web service operation invocation. The error is ORA-30501:Error in authenticating user." On E-Signature Approval
(Doc ID 2599685.1)
Last updated on NOVEMBER 06, 2019
Applies to:Oracle Quality Management Cloud Service - Version 11.13.19.04.0 and later
Information in this document applies to any platform.
After implementing e-Signature using the documentation:
When attempting to perform Quality Inspection Plans against PO receipts which require e-Signature the following error occurs.
The issue can be reproduced at will with the following steps:
- PO Receipt conducted.
- Quality Inspection Plan completed
- Submit the Quality Inspection Plan for Approval. The "Electronic Record for Quality Inspection Disposition" displayed together with the User Login and password to self approve (yes, the User self-approves with his/her own login)
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In this Document