My Oracle Support Banner

Getting "Error in workflow service Web service operation invocation. The error is ORA-30501:Error in authenticating user." On E-Signature Approval (Doc ID 2599685.1)

Last updated on NOVEMBER 06, 2019

Applies to:

Oracle Quality Management Cloud Service - Version and later
Information in this document applies to any platform.


After implementing e-Signature using the documentation:

Implementing E-Signatures and E-Records on Supply Chain Management

When attempting to perform Quality Inspection Plans against PO receipts which require e-Signature the following error occurs.

The issue can be reproduced at will with the following steps:

  1. PO Receipt conducted.
  2. Quality Inspection Plan completed
  3. Submit the Quality Inspection Plan for Approval. The "Electronic Record for Quality Inspection Disposition" displayed together with the User Login and password to self approve (yes, the User self-approves with his/her own login)




To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!

In this Document

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.