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FA: SCM: MNT: Asset Creation Fails With Drop Shipment Process (Doc ID 2636909.1)

Last updated on MARCH 04, 2020

Applies to:

Oracle Maintenance Cloud Service - Version 11.13.19.07.0 and later
Information in this document applies to any platform.

Symptoms

Order Orchestration (of Order Management) has been modified to create\update the Asset in "Maintenance" after the shipment. In the Drop shipment process, there is an issue. After the ASN creation (that means that supplier has shipped the item to the customer), the order orchestration successfully executes the step to create\update the Maintenance asset. With an sql query (made with a data model into the Business Intelligence) can saw that the asset is created (in the table CSE_ASSETS_B) but it is created in the "Master Organization" and not in "USABC" "Operating Organization".

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1.Navigate to Work exucation.2.Select Org USABC
3.click on task>click on Review Product genealogy>Search for the Serial
number DABC001 click on search>
DABC001 which is against PO if click on down Arrow and information user can
see that Org is Master Item ORG.user can see from "Product Genealogy" page, the serial number DABC001 is also recorded in the "Master Organization" not under "USABC" "Operating Organization"

Cause

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In this Document
Symptoms
Cause
Solution
References


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