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PRC: PO: Approvers Cannot Approve Purchase Order An Error Is Returned: An error occurred. contact your help desk (FND-2) (Doc ID 2648972.1)

Last updated on MARCH 19, 2020

Applies to:

Oracle Fusion Purchasing Cloud Service - Version 11.13.19.10.0 and later
Oracle Fusion Purchasing - Version 11.13.19.01.0 and later
Information in this document applies to any platform.

Symptoms

Approvals and Notification

Few Approvers cannot approve purchase orders.

ERROR
-----------------------
An error occurred. contact your help desk (FND-2)

when they attempt to approve via BPM or via e-mail.

The problem occurred with 2 users so far.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Set up approval rules
2. Create a purchase order, save, submit for approval
3. Go to Approve Purchase Order notification and attempt to approve
An error is returned
An error occurred. contact your help desk (FND-2)



Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution


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