PRC:PO: 20A Zero Dollar Change Orders Not Processing (Doc ID 2656859.1)

Last updated on MARCH 14, 2024

Applies to:

Symptoms

Zero Dollar Change Orders are not processing through approvals.
When going to Manage Approvals before submitting the Change Order, the following Error is observed:

When submitted, the Change Order is suck in Pending Approval and when trying to drill into the Pending Approval Status, the following error is observed:

When reviewing the Diagnostic Log for the Change Order Transaction in Transaction Console (Navigation: Tools > Transaction Console > Search for PO), the following fault is observed in the Log:

Steps to Reproduce
1. Create a Change Order on a Purchase Order
2. Change Nothing
3. Add Change Order Description
4. Go to Manage Approvals
5. Error Observed -- Error occurred while displaying History tree table. Error in task {0}. Please correct the error.
6. Submit Change Order
7. Change Order stuck in Pending Approval
8. Click on Pending Approval Status
9. Error Observed -- Action details are not available because the approval process is being prepared. Try again later.
10. Navigate to Transaction Console -- Navigation: Tools > Transaction Console > Search for PO
11. Clear the "Failed" Filter
12. Search for the Purchase Order Number
13. Locate the Review the Change Order -- (ie: PO# 12345 Change Order# 1 will be Labeled as PO 12345_1)
14. Fault Observed -- ORABPEL-30103  Ruleset didnt return any results. Ruleset <> didnt return any results. Model the ruleset so that it returns a list builder specification.

Changes

Upgraded to 20A

Cause

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