My Oracle Support Banner

FA:SCM:MNT: SYSTEM IS NOT ALLOWING TO UPDATE THE ASSET HIERARHCY OF CUSTOMER ASSET (Doc ID 2667192.1)

Last updated on MAY 31, 2020

Applies to:

Oracle Maintenance Cloud Service - Version 11.13.20.01.0 and later
Information in this document applies to any platform.

Symptoms

ACTUAL BEHAVIOR
---------------
Customer Asset A is located in one Operating Organization and Customer Asset B is located in another Operating Organization. Now navigate to Manage Asset and Search for the Asset 'A'
and Drill into the Asset and Hierarchy tab. Try to install the Asset B with plus icon on the hierarchy panel. Notice that such asset does not show up on the List Of Values.

EXPECTED BEHAVIOR
-----------------------
Customer Asset A is located in one Operating Organization and Customer Asset B is located in another Operating Organization. Now navigate to Manage Asset and Search for the Asset 'A'
and Drill into the Asset and Hierarchy tab. Try to install the Asset B with plus icon on the hierarchy panel. Notice that such asset should show up on the List Of Values.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Open Oracle Fusion and navigate to Supply Chain Execution>Maintenance Management
2. Manage Asset>Query the Asset>Hierarchy tab
3. Click on '+' sign and add new Asset.


Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Symptoms
Cause
Solution
References


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.