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Master KM on common issues and FAQs on Asset Creations and features (Doc ID 2692313.1)

Last updated on DECEMBER 14, 2022

Applies to:

Oracle Maintenance Cloud Service - Version and later
Information in this document applies to any platform.


The purpose of this document is to give an overview on Asset creation in Maintenance.


This document will guide Users through setups in Asset creation in Maintenance and address frequently asked questions and help troubleshoot common issues.


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In this Document
 Types of Assets
 Managing Maintenance Assets
 How You Create an Asset
 Creating a New Asset from Scratch
 Creating a New Asset by Copying from an Existing Asset
 How You Edit an Asset
 Edit Asset Parts List
 Edit Asset Hierarchy
 How You Import Assets
 Download and Update the Spreadsheet
 Transfer Data to the Interface Tables
 Run the Import Assets Scheduled Process
 Asset Groups
 Manage Asset Group Rules
 Create Asset Group Rules
 Edit Asset Group Rules
 Delete Asset Group Rules
 Manage Asset Groups
 Create Asset Groups
 Edit Asset Groups
 Delete Asset Groups
 Manage Asset Group Assignments
 How You Assign Assets to a Group
 How You Unassign Assets from A Group
 Manage Asset Assignments on The Manage Assets and Edit Asset Pages
 How Updated and End-Dated Assets Affect Asset Assignments
 How to Load Maintenance or Customer Asset?
 What roles are needed to View Maintenance Asset attachments?
 Is it feasible to create asset with a continuous number sequence devoid of gaps?
 Setup Asset Tracking To Generate Customer Assets Through Sales Order Fulfillment
 How do you set the Asset Image where it shows in all the different UI's where image should be available.
 How to create a Customer Asset in Maintenance Cloud?
 Automatic Creation of Maintenance Asset 
 How to Create Customer Asset With End Customer Location Different from Ship-to Location?
 How to Transfer Work Center Asset Between Maintenance Organization?
 How To Inactivate/Retire A Maintenance Asset?
 How to Associate an Asset to a Production Resource and Specify Asset Downtime?
 How to Create Additional Asset Grouping Attributes Values for Asset Group?
 How can the user configure the contact list of values on Maintenance Asset UI ?
 Is it possible to view all the work orders created for an asset using 'Manage Assets' task?
 How to Create Additional Asset Grouping Attributes Values for Asset Group?
 Common Issues
 External Location is not visible while creating an Asset
 Organization selection while Copying Asset
 Parent Child Asset relationship is not created via FBDI
 The value of the attribute DFLT_WO_TYPE is not valid.
 Not Able To View Reference Details In Asset History UI
 Asset Defined In One Operating Organization Cannot Be Used By Multiple Maintenance Organization for Creating Work Orders
 Asset number is end dated but the hierarchy navigator still displays this asset number in the hierarchy
 Asset Group Assignment is end dated
 Cannot assign an asset to an Asset Group
 Not able to delete Asset Group rule

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