My Oracle Support Banner

How to correct an OCR Invoice which was imported incorrectly as a Credit Memo (Doc ID 2712727.1)

Last updated on DECEMBER 24, 2020

Applies to:

Oracle Fusion Automated Invoice Processing Cloud Service - Version 11.13.20.04.0 and later
Information in this document applies to any platform.

Symptoms

Uploaded file which is a standard invoice, but upon importing the file observed that a credit memo was created which is wrong and no where in the document it is mentioned as credit memo.

Secondly the uploaded file has negative signs at the end of the amounts and OCR recognize it as a credit memo.

On Oracle web center, observed that for a standard invoice the amounts were also recognized incorrect.

For example, invoice number is XXXXXX35 and invoice amount is 1215.15. but the invoice amount is recognized as -47.26 credit memo which is incorrect.


Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Symptoms
Cause
Solution
References


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.