My Oracle Support Banner

Reprocess Install Base Asset Failed With Invalid BILL-TO and SHIP-TO (Doc ID 2742696.1)

Last updated on MAY 10, 2021

Applies to:

Oracle Fusion Subscription Management Cloud Service - Version 11.13.20.07.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.13.20.07.0 version, Installed Base

The process Reprocess install base updates ended with warning.

The UI shows error 'The covered asset can't be updated because the record is locked.' but in the oss_asset_txn_messages table the actual error is:

OSS_ASSET_SYSTEM_ERROR JBO-27023: Failed to validate all rows in a
transaction.JBO-27024: Failed to validate a row with key
oracle.jbo.Key[300000026494682 ] in SubscriptionsEOJBO-27024: Failed to
validate a row with key oracle.jbo.Key[300000026494685 ] in
ProductsEOJBO-OSS:::OSS_INVALID_HDR_ATTR_VALUE:
<MESSAGE><NUMBER>OSS-6075166</NUMBER><TEXT>The value of the attribute Ship-to
Site is
invalid.</TEXT><CAUSE></CAUSE><ACTION></ACTION><DETAILS></DETAILS><INCIDENT></
INCIDENT>



STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Setup PIM/Warranty item
2. Create order through OM
3. Run Reprocess install base updates
4. The above error will be show in the error section

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Symptoms
Cause
Solution
References


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.