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Subscription Modification with Quantity Causes Credit Of Full Quantity (Doc ID 2753184.1)

Last updated on FEBRUARY 17, 2021

Applies to:

Oracle Fusion Subscription Management Cloud Service - Version 11.13.20.10.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.13.20.10.0 version, Billing

Subscription Modification causes credit of full quantity

During Subscription Modification, e.g. quantity reduction with 'Prorate with Credit' option, Credit Memo is created for original full quantity instead of changed / reduced quantity and amount.
And this causes invoice creation of the remaining quantity again from the application.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Subscription Created
2. Amended Subscription Product
3. Change Quantity and Save

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot see correct pricing on the Subscription.

Cause

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In this Document
Symptoms
Cause
Solution
References


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