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Subscription Renewal Duration and Period Not Getting Considered while performing Automatic Renewal Using ESS (Doc ID 2788831.1)

Last updated on JULY 12, 2021

Applies to:

Oracle Fusion Subscription Management Cloud Service - Version 11.13.21.04.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.13.21.04.0 version, Renewal

ACTUAL BEHAVIOR
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Why are the values set for renewal duration and period in Subscription Renewal Templates not used?

EXPECTED BEHAVIOR
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The Start Date / End Date of the new subscription is calculated based on the renewal duration and period of the Subscription Renewal Templates.

STEPS
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The issue can be reproduced at will with the following steps:
1. Set the renewal duration and period of Subscription Renewal Templates to 1 year.
2. Create an Expired subscription, Start Date: 2020/12/22, End Date: 2021/6/21.
3. "Automatically Renew Eligible Subscriptions" was executed and the renewal was done automatically.
4. As a result of automatic renewal, when I checked the newly created subscription have following parameters Start Date: 2021/06/22, End Date: 2021/12/21.
The 1 half year specified in the renewal original subscription was taken over.
 

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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