Subscription Renewal Duration and Period Not Getting Considered while performing Automatic Renewal Using ESS
(Doc ID 2788831.1)
Last updated on JULY 12, 2021
Applies to:Oracle Fusion Subscription Management Cloud Service - Version 11.13.21.04.0 and later
Information in this document applies to any platform.
On : 11.13.21.04.0 version, Renewal
Why are the values set for renewal duration and period in Subscription Renewal Templates not used?
The Start Date / End Date of the new subscription is calculated based on the renewal duration and period of the Subscription Renewal Templates.
The issue can be reproduced at will with the following steps:
1. Set the renewal duration and period of Subscription Renewal Templates to 1 year.
2. Create an Expired subscription, Start Date: 2020/12/22, End Date: 2021/6/21.
3. "Automatically Renew Eligible Subscriptions" was executed and the renewal was done automatically.
4. As a result of automatic renewal, when I checked the newly created subscription have following parameters Start Date: 2021/06/22, End Date: 2021/12/21.
The 1 half year specified in the renewal original subscription was taken over.
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