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The Covered Asset Can't Be Updated Because The Record Is Locked (Doc ID 2803159.1)

Last updated on SEPTEMBER 06, 2021

Applies to:

Oracle Fusion Subscription Management Cloud Service - Version 11.13.21.04.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.13.21.07.0 version, Installed Base

Reprocess IB Updates warning received.

ERROR
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The covered asset can't be updated because the record is locked.

STEPS
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The issue can be reproduced at will with the following steps:
1. Items setup with the relationship to an included warranty item
2. When shipping the sales order the Asset is created with the included warranty transaction in the Install base interface.
3. Submit these for processing
4. Large number of these transactions are completing with a warning
5. User does not see any transactions open

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot create warranty subscriptions.

Cause

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In this Document
Symptoms
Cause
Solution
References


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