My Oracle Support Banner

Imported Subscription Management (OSS) Contracts Not Flowing To RMCS (Doc ID 2808058.1)

Last updated on MAY 28, 2024

Applies to:

Oracle Fusion Subscription Management Cloud Service - Version 11.13.21.04.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.13.21.04.0 version, Integration

ACTUAL BEHAVIOR
---------------
Imported Subscription Management (OSS) contracts not flowing to RMCS via standard integration

EXPECTED BEHAVIOR
-----------------------
Imported Subscription Management (OSS) contracts should interface to RMCS via standard integration

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Import the OSS contract '1-KAM11-117230' in subscription management.
2. Verify the OSS contract on UI. It is active.
3. Run the ESS job 'Send Subscription Revenue Information to Oracle Revenue Management Cloud'. Job is not picking data for this contract to import into VRM tables.

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!

In this Document
Symptoms
Cause
Solution
References


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.