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Subscription Approvals Are Not Going To Approval Group (Doc ID 2823499.1)

Last updated on DECEMBER 19, 2023

Applies to:

Oracle Fusion Subscription Management Cloud Service - Version 11.13.21.07.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.13.21.07.0 version, Setup

ACTUAL BEHAVIOR
---------------
Subscription Approvals are not going to approval group

Approval rules are created and subscription are not routed as per approval group attached to approval rule

EXPECTED BEHAVIOR
-----------------------
Approval should go to the approval group assigned to the corresponding approval rule.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Submit subscription for approval
2. Check the approval group assigned > It is different than what is setup in the rules.




Cause

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In this Document
Symptoms
Cause
Solution


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