Subscription Management Allows Users To Create Credit Memo With Positive Amount
(Doc ID 2826631.1)
Last updated on DECEMBER 14, 2021
Applies to:
Oracle Fusion Subscription Management Cloud Service - Version 11.13.21.10.0 and laterInformation in this document applies to any platform.
Symptoms
On : 11.13.21.10.0 version, Billing
ACTUAL BEHAVIOUR
Import Autoinvoice service fails because subscription allows to Create Credit Memo with positive amount, and then autoinvoice ends in "Error" without any messages to help resolve the problem.
ERROR
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Error
STEPS TO REPRODUCE
Sign in with Subscription Specialist role and resource
Select an already billed Subscription Number
Select the product
Select the Billing Summary
Click on Actions and Create Credit Memo
Populate a positive amount CM
Go to Scheduled Processes
Send Subscription Billing Information to Receivables
Import autoinvoice : ERROR of the process
We need to go in AR Interface table and modifiy to negative amount and launch again Import Autoinvoice
Cause
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In this Document
| Symptoms |
| Cause |
| Solution |