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Deep Linkto Manage Assets From Maintenance Technician Role Shows a Blank Page (Doc ID 2827340.1)

Last updated on FEBRUARY 21, 2023

Applies to:

Oracle Maintenance Cloud Service - Version 11.13.21.10.0 and later
Information in this document applies to any platform.

Symptoms

Deep link for asset is bringing a blank page instead of querying asset in view mode.

EXPECTED BEHAVIOR
-----------------------
Deep link will navigate to page and will query the asset used in link in a view only mode.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Use the below deep link
https://xxxxx.xx.xxx.oraclecloud.com/fndSetup/faces/deeplink?objType=ORA_CSE_ASSET&action=EDIT&objKey=AssetNumber=<asset_number>
2. Login with using having 'Maintenance Technician' Role
3. Access the deep link.
4. See a blank page

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution


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