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Automatically Renew Eligible Subscription Process Ending In Error (Doc ID 2870924.1)

Last updated on JUNE 07, 2023

Applies to:

Oracle Fusion Subscription Management Cloud Service - Version 11.13.22.01.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.13.22.01.0 version, Renewal

Automatically Renew Eligible Subscription Process Ending in Error



ERROR
-----------------------


populateMatrix : No Template Id found for subscription : 300000014857722
populateMatrix : No Template Id found for subscription : 300000015395804
populateMatrix : No Template Id found for subscription : 300000014838324
populateMatrix : No Template Id found for subscription : 300000015392144
populateMatrix : No Template Id found for subscription : 300000015397270
populateMatrix : No Template Id found for subscription : 300000015396808
populateMatrix : No Template Id found for subscription : 300000014855418
populateMatrix : No Template Id found for subscription : 300000015396608
populateMatrix : No Template Id found for subscription : 300000015392311




STEPS
-----------------------
The issue can be reproduced at will with the following steps:

1. Subscription Renewal Template is defined
2. Subscription Created and Activated
3. Processing the ESS process failing in Error
4. But the manual action of Renew is working good and it is following the Renewal template inputs to Renewed Subscription
5. REST service is also working.



Cause

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In this Document
Symptoms
Cause
Solution
References


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