'Send Subscription Billing Information To Receivable' ESS Process Results in (Total invoiced as 0) With Invoice Not Getting Synchronized With Billing
(Doc ID 2872330.1)
Last updated on DECEMBER 04, 2023
Applies to:
Oracle Fusion Subscription Management Cloud Service - Version 11.13.21.10.0 and laterInformation in this document applies to any platform.
Symptoms
On : NA version, Billing
ACTUAL BEHAVIOR
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On Running the "Send Subscription Billing Information to Receivables" ESS process, the log file shows (Total invoiced as 0) and hence the Invoice are not getting Synchronized will Billing.
Begin Procedure interface_bill_lines
Total invoiced amount :0
End Procedure interface_bill_lines: Successful
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Note: Using "Import AutoInvoice" it also ends up in error
EXPECTED BEHAVIOR
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It is expected that Running "Send Subscription Billing Information to Receivables" Job would show invoice getting Synchronized with Billing.
STEPS
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The issue can be reproduced at will with the following steps:
Running "Send Subscription Billing Information to Receivables" Job
Cause
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In this Document
| Symptoms |
| Cause |
| Solution |