My Oracle Support Banner

'Send Subscription Billing Information To Receivable' ESS Process Results in (Total invoiced as 0) With Invoice Not Getting Synchronized With Billing (Doc ID 2872330.1)

Last updated on JUNE 27, 2022

Applies to:

Oracle Fusion Subscription Management Cloud Service - Version 11.13.21.10.0 and later
Information in this document applies to any platform.

Symptoms

On : NA version, Billing

ACTUAL BEHAVIOR
---------------

On Running the "Send Subscription Billing Information to Receivables" ESS process, the log file shows (Total invoiced as 0) and hence the Invoice are not getting Synchronized will Billing.

============================
Begin Procedure interface_bill_lines

Total invoiced amount :0

End Procedure interface_bill_lines: Successful
============================

  


Note: Using "Import AutoInvoice" it also ends up in error

 

EXPECTED BEHAVIOR
-----------------------
It is expected that Running "Send Subscription Billing Information to Receivables" Job would show invoice getting Synchronized with Billing.


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
Running "Send Subscription Billing Information to Receivables" Job


Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Symptoms
Cause
Solution


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.