Prorate With Credit Did Not Fully Credit Subscription
(Doc ID 2875485.1)
Last updated on JULY 09, 2022
Applies to:
Oracle Fusion Subscription Management Cloud Service - Version 11.13.21.10.0 and laterInformation in this document applies to any platform.
Symptoms
On : 11.13.21.10.0 version, Billing
ACTUAL BEHAVIOR
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When a product got closed with prorated with credit at the start of the contract,Credit amount is not equal to the invoice amount for few bill lines
EXPECTED BEHAVIOR
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When a product got closed with prorated with credit at the start of the contract,Credit amount should be equal to the invoice amount for all bill lines
STEPS
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The issue can be reproduced at will with the following steps:
1. Create subscription with covered levels and activate it.
2.Adjust the amount at product billing level and generate the invoice
2.Close the product with close data as start date of subscription product with prorated with credit method
3.Credit amount on product bill lines is not equal to original invoice
Changes
Cause
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In this Document
| Symptoms |
| Changes |
| Cause |
| Solution |
| References |