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Why The Warranty Is Not Automatically Terminated When The Customer Is Updated On Installed Base Asset? (Doc ID 2901159.1)

Last updated on DECEMBER 06, 2022

Applies to:

Oracle Fusion Subscription Management Cloud Service - Version and later
Information in this document applies to any platform.


Why the Warranty is not automatically terminated when the customer is updated on Installed Base Asset?


When changing the Customer of Installed Base Asset from Customer A to Customer B, a new warranty is created for Customer B. Expectation is that the Warranty for Customer A to be automatically end dated and status updated to 'Closed'.


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