My Oracle Support Banner

Why The Warranty Is Not Automatically Terminated When The Customer Is Updated On Installed Base Asset? (Doc ID 2901159.1)

Last updated on DECEMBER 06, 2022

Applies to:

Oracle Fusion Subscription Management Cloud Service - Version 11.13.22.07.0 and later
Information in this document applies to any platform.

Goal

Why the Warranty is not automatically terminated when the customer is updated on Installed Base Asset?

 

When changing the Customer of Installed Base Asset from Customer A to Customer B, a new warranty is created for Customer B. Expectation is that the Warranty for Customer A to be automatically end dated and status updated to 'Closed'.

Solution

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!

In this Document
Goal
Solution
References


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.